Live Status\Incident History

July 16, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 16, 2025, 9:25 PM UTC

Duration: 20min 52sec

  • Opened
    Jul 16, 2025, 9:25 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 16, 2025, 9:46 PM UTC

    Issue resolved on monitor recovery.

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 16, 2025, 12:30 AM UTC

Duration: 30sec

  • Opened
    Jul 16, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 16, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

July 15, 2025

Site Unreachable / Card Services API

Outage

Opened: Jul 15, 2025, 9:33 PM UTC

Duration: 1min 30sec

  • Opened
    Jul 15, 2025, 9:33 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 15, 2025, 9:34 PM UTC

    Issue resolved on monitor recovery.

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 15, 2025, 12:30 AM UTC

Duration: 29sec

  • Opened
    Jul 15, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 15, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

July 13, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 13, 2025, 12:30 AM UTC

Duration: 46sec

  • Opened
    Jul 13, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 13, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

July 12, 2025

Failed Execution / Auth Engine Status

Outage

Opened: Jul 12, 2025, 10:31 AM UTC

Duration: 19min 56sec

  • Opened
    Jul 12, 2025, 10:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 12, 2025, 10:51 AM UTC

    Issue resolved on monitor recovery.

Failed Execution / Auth Engine Status

Outage

Opened: Jul 12, 2025, 6:31 AM UTC

Duration: 10min 4sec

  • Opened
    Jul 12, 2025, 6:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 12, 2025, 6:41 AM UTC

    Issue resolved on monitor recovery.

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 12, 2025, 12:30 AM UTC

Duration: 15sec

  • Opened
    Jul 12, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 12, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

July 11, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 11, 2025, 12:30 AM UTC

Duration: 29sec

  • Opened
    Jul 11, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 11, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

July 10, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 10, 2025, 12:30 AM UTC

Duration: 16sec

  • Opened
    Jul 10, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 10, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

July 9, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 9, 2025, 12:30 AM UTC

Duration: 32sec

  • Opened
    Jul 9, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 9, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

July 6, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 6, 2025, 5:30 AM UTC

Duration: 4min 32sec

  • Opened
    Jul 6, 2025, 5:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 6, 2025, 5:35 AM UTC

    Issue resolved on monitor recovery.

July 3, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 3, 2025, 12:30 AM UTC

Duration: 1min 21sec

  • Opened
    Jul 3, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 3, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

July 2, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 2, 2025, 12:30 AM UTC

Duration: 1min 6sec

  • Opened
    Jul 2, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 2, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

July 1, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jul 1, 2025, 12:30 AM UTC

Duration: 16sec

  • Opened
    Jul 1, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 1, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 30, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 30, 2025, 12:30 AM UTC

Duration: 17sec

  • Opened
    Jun 30, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 30, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 29, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 29, 2025, 12:30 AM UTC

Duration: 36sec

  • Opened
    Jun 29, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 29, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 28, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 28, 2025, 12:30 AM UTC

Duration: 16sec

  • Opened
    Jun 28, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 28, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 27, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 27, 2025, 12:30 AM UTC

Duration: 15sec

  • Opened
    Jun 27, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 27, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 26, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 26, 2025, 12:30 AM UTC

Duration: 24sec

  • Opened
    Jun 26, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 26, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 25, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 25, 2025, 12:30 AM UTC

Duration: 22sec

  • Opened
    Jun 25, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 25, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 24, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 24, 2025, 12:30 AM UTC

Duration: 25sec

  • Opened
    Jun 24, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 24, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 22, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 22, 2025, 12:30 AM UTC

Duration: 24sec

  • Opened
    Jun 22, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 22, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 21, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 21, 2025, 12:30 AM UTC

Duration: 23sec

  • Opened
    Jun 21, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 21, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 20, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 20, 2025, 12:30 AM UTC

Duration: 21sec

  • Opened
    Jun 20, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 20, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 19, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 19, 2025, 12:30 AM UTC

Duration: 23sec

  • Opened
    Jun 19, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 19, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 15, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 15, 2025, 12:30 AM UTC

Duration: 23sec

  • Opened
    Jun 15, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 15, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

June 14, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 14, 2025, 12:30 AM UTC

Duration: 1min 7sec

  • Opened
    Jun 14, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 14, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

June 13, 2025

Job Not Completed / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 13, 2025, 3:26 PM UTC

Duration: 6hrs 53min 16sec

  • Opened
    Jun 13, 2025, 3:26 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 13, 2025, 10:19 PM UTC

    Issue resolved on monitor recovery.

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 13, 2025, 12:30 AM UTC

Duration: 47sec

  • Opened
    Jun 13, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 13, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

June 12, 2025

PUSH API issue / Push API (Status Alerts & Transaction Alerts)

Minor Outage

Opened: Jun 12, 2025, 4:15 PM UTC

Duration: 94hrs 25min 27sec

  • Identified
    Jun 12, 2025, 4:15 PM UTC

    We discovered another issue with our Push API service. We had to reset all alerts to resend from 2025-06-09T14:30:00 CT moving forward to today. Push Alerts will be resent as soon as possible.

  • Resolved
    Jun 16, 2025, 2:40 PM UTC

    Over the weekend we were caught up with resending out push notifications from June 9th to the present. All back to normal operations.

Failed Execution / Card Funding

Outage

Opened: Jun 12, 2025, 1:15 PM UTC

Duration: 3min 23sec

  • Opened
    Jun 12, 2025, 1:15 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 12, 2025, 1:19 PM UTC

    Issue resolved on monitor recovery.

June 10, 2025

Job Not Completed / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Jun 10, 2025, 5:31 PM UTC

Duration: 3hrs 40min 35sec

  • Opened
    Jun 10, 2025, 5:31 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 10, 2025, 9:11 PM UTC

    Issue resolved on monitor recovery.

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Jun 10, 2025, 5:14 PM UTC

Duration: 1min 10sec

  • Opened
    Jun 10, 2025, 5:14 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 10, 2025, 5:15 PM UTC

    Issue resolved on monitor recovery.

Push API (Status Alerts & Transaction Alerts) - Offline / Push API (Status Alerts & Transaction Alerts)

Minor Outage

Opened: Jun 10, 2025, 4:32 PM UTC

Duration: 30hrs 58min 23sec

  • Identified
    Jun 10, 2025, 4:32 PM UTC

    We found an issue with our Push notifications and are working to correct and resend alerts as soon as possible. Updates to follow.

  • Monitoring
    Jun 10, 2025, 9:12 PM UTC

    Push API has been fixed, it may take overnight to fully catch up alerts that were not received over the last 24~ hours.

  • Resolved
    Jun 11, 2025, 11:30 PM UTC
  • Resolved
    Jun 11, 2025, 11:30 PM UTC

    All past alerts have been resent.

May 18, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: May 18, 2025, 12:30 AM UTC

Duration: 52sec

  • Opened
    May 18, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 18, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

May 17, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: May 17, 2025, 12:30 AM UTC

Duration: 1min 8sec

  • Opened
    May 17, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 17, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

May 16, 2025

Missed Execution / Card Funding

Outage

Opened: May 16, 2025, 1:18 PM UTC

Duration: 1hr 30min 13sec

  • Opened
    May 16, 2025, 1:18 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 16, 2025, 2:48 PM UTC

    Issue resolved on monitor recovery.

May 15, 2025

Failed Execution / Card Funding

Outage

Opened: May 15, 2025, 1:15 PM UTC

Duration: 3hrs 54min 23sec

  • Opened
    May 15, 2025, 1:15 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 15, 2025, 5:09 PM UTC

    Issue resolved on monitor recovery.

May 12, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: May 12, 2025, 4:25 AM UTC

Duration: 6min 25sec

  • Opened
    May 12, 2025, 4:25 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 12, 2025, 4:32 AM UTC

    Issue resolved on monitor recovery.

May 3, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: May 3, 2025, 12:30 AM UTC

Duration: 1min 19sec

  • Opened
    May 3, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 3, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

May 2, 2025

Healthcheck Assertion Failed / Card Services API

Outage

Opened: May 2, 2025, 12:04 PM UTC

Duration: 7min 12sec

  • Opened
    May 2, 2025, 12:04 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 2, 2025, 12:12 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / Akimbo Apps API

Outage

Opened: May 2, 2025, 12:02 PM UTC

Duration: 8min 47sec

  • Opened
    May 2, 2025, 12:02 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 2, 2025, 12:11 PM UTC

    Issue resolved on monitor recovery.

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: May 2, 2025, 12:30 AM UTC

Duration: 42sec

  • Opened
    May 2, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 2, 2025, 12:30 AM UTC

    Issue resolved on monitor recovery.

May 1, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: May 1, 2025, 12:30 AM UTC

Duration: 2min 10sec

  • Opened
    May 1, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 1, 2025, 12:32 AM UTC

    Issue resolved on monitor recovery.

April 25, 2025

Failed Execution / Push API (Status Alerts & Transaction Alerts)

Outage

Opened: Apr 25, 2025, 12:30 AM UTC

Duration: 1min 26sec

  • Opened
    Apr 25, 2025, 12:30 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 25, 2025, 12:31 AM UTC

    Issue resolved on monitor recovery.

April 21, 2025

Transaction Processing Degradation / Auth Engine Status

Degraded Performance

Opened: Apr 21, 2025, 1:42 PM UTC

Duration: 24hrs 17min 25sec

  • Investigating
    Apr 21, 2025, 1:42 PM UTC

    There appears to be an issue with Transaction Processing. We are still investigating impact and issue. More updates to come.

  • Monitoring
    Apr 21, 2025, 2:25 PM UTC

    Core issue identified and corrected. We will be monitoring throughout the day to ensure no more issues occur.

  • Resolved
    Apr 22, 2025, 2:00 PM UTC

    This has been resolved.

April 16, 2025

Site Unreachable / Card Services API

Outage

Opened: Apr 16, 2025, 7:41 PM UTC

Duration: 2min 14sec

  • Opened
    Apr 16, 2025, 7:41 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 16, 2025, 7:43 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable / Akimbo Apps API

Outage

Opened: Apr 16, 2025, 7:39 PM UTC

Duration: 4min 11sec

  • Opened
    Apr 16, 2025, 7:39 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 16, 2025, 7:43 PM UTC

    Issue resolved on monitor recovery.

April 15, 2025

Healthcheck Assertion Failed / Card Services API

Outage

Opened: Apr 15, 2025, 9:34 PM UTC

Duration: 15min 16sec

  • Opened
    Apr 15, 2025, 9:34 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 15, 2025, 9:49 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed / Akimbo Apps API

Outage

Opened: Apr 15, 2025, 9:34 PM UTC

Duration: 21min 55sec

  • Opened
    Apr 15, 2025, 9:34 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 15, 2025, 9:56 PM UTC

    Issue resolved on monitor recovery.

April 9, 2025

Job Not Completed

Outage

Opened: Apr 9, 2025, 10:42 PM UTC

Duration: 1hr 43min 17sec

  • Opened
    Apr 9, 2025, 10:42 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 10, 2025, 12:26 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable / Akimbo Apps API

Outage

Opened: Apr 9, 2025, 7:51 PM UTC

Duration: 1hr 32min 6sec

  • Opened
    Apr 9, 2025, 7:51 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 9, 2025, 7:56 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 9, 2025, 7:58 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 9, 2025, 8:04 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 9, 2025, 8:14 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 9, 2025, 8:38 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 9, 2025, 8:42 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 9, 2025, 9:07 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 9, 2025, 9:13 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 9, 2025, 9:25 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 9, 2025, 9:28 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 9, 2025, 9:47 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable / Akimbo Apps API

Outage

Opened: Apr 9, 2025, 6:35 PM UTC

Duration: 3min

  • Opened
    Apr 9, 2025, 6:35 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 9, 2025, 6:38 PM UTC

    Issue resolved on monitor recovery.

April 8, 2025

Failed Execution

Outage

Opened: Apr 8, 2025, 8:00 PM UTC

Duration: 59sec

  • Opened
    Apr 8, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 8, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

April 7, 2025

Failed Execution

Outage

Opened: Apr 7, 2025, 8:00 PM UTC

Duration: 45sec

  • Opened
    Apr 7, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 7, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

April 1, 2025

Failed Execution

Outage

Opened: Apr 1, 2025, 8:00 PM UTC

Duration: 56sec

  • Opened
    Apr 1, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 1, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 31, 2025

Failed Execution

Outage

Opened: Mar 31, 2025, 8:00 PM UTC

Duration: 57sec

  • Opened
    Mar 31, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 31, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 30, 2025

Failed Execution

Outage

Opened: Mar 30, 2025, 1:21 PM UTC

Duration: 1hr 7min 51sec

  • Opened
    Mar 30, 2025, 1:21 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 30, 2025, 2:29 PM UTC

    Issue resolved on monitor recovery.

Failed Execution

Outage

Opened: Mar 30, 2025, 6:55 AM UTC

Duration: 2min 31sec

  • Opened
    Mar 30, 2025, 6:55 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 30, 2025, 6:58 AM UTC

    Issue resolved on monitor recovery.

March 29, 2025

Failed Execution

Outage

Opened: Mar 29, 2025, 8:00 PM UTC

Duration: 53sec

  • Opened
    Mar 29, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 29, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 28, 2025

Failed Execution

Outage

Opened: Mar 28, 2025, 8:00 PM UTC

Duration: 1min 1sec

  • Opened
    Mar 28, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 28, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 26, 2025

Failed Execution

Outage

Opened: Mar 26, 2025, 3:10 PM UTC

Duration: 15min 8sec

  • Opened
    Mar 26, 2025, 3:10 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 26, 2025, 3:25 PM UTC

    Issue resolved on monitor recovery.

Incomplete Execution / Send Low Distributor Balance Emails

Outage

Opened: Mar 26, 2025, 11:04 AM UTC

Duration: 13min 5sec

  • Opened
    Mar 26, 2025, 11:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 26, 2025, 11:17 AM UTC

    Issue resolved on monitor recovery.

March 23, 2025

Failed Execution

Outage

Opened: Mar 23, 2025, 8:00 PM UTC

Duration: 56sec

  • Opened
    Mar 23, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 23, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 18, 2025

Failed Execution

Outage

Opened: Mar 18, 2025, 8:00 PM UTC

Duration: 54sec

  • Opened
    Mar 18, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 18, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 15, 2025

Failed Execution

Outage

Opened: Mar 15, 2025, 8:00 PM UTC

Duration: 51sec

  • Opened
    Mar 15, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 15, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 14, 2025

Failed Execution

Outage

Opened: Mar 14, 2025, 8:00 PM UTC

Duration: 52sec

  • Opened
    Mar 14, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 14, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 12, 2025

Failed Execution

Outage

Opened: Mar 12, 2025, 8:00 PM UTC

Duration: 1min 4sec

  • Opened
    Mar 12, 2025, 8:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 12, 2025, 8:01 PM UTC

    Issue resolved on monitor recovery.

March 10, 2025

Job Not Completed

Outage

Opened: Mar 10, 2025, 11:25 PM UTC

Duration: 14hrs 27min 1sec

  • Opened
    Mar 10, 2025, 11:25 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 11, 2025, 1:52 PM UTC

    Issue resolved on monitor recovery.

Job Not Completed

Outage

Opened: Mar 10, 2025, 10:11 PM UTC

Duration: 4min 39sec

  • Opened
    Mar 10, 2025, 10:11 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 10, 2025, 10:15 PM UTC

    Issue resolved on monitor recovery.

February 26, 2025

Healthcheck Assertion Failed / Akimbo Apps API

Outage

Opened: Feb 26, 2025, 11:54 AM UTC

Duration: 1min 34sec

  • Opened
    Feb 26, 2025, 11:54 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 26, 2025, 11:55 AM UTC

    Issue resolved on monitor recovery.

February 19, 2025

Healthcheck Assertion Failed / Akimbo Apps API

Outage

Opened: Feb 19, 2025, 12:52 PM UTC

Duration: 5min 22sec

  • Opened
    Feb 19, 2025, 12:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 19, 2025, 12:57 PM UTC

    Issue resolved on monitor recovery.

February 12, 2025

Site Unreachable / Akimbo Apps API

Outage

Opened: Feb 12, 2025, 4:31 PM UTC

Duration: 13min 20sec

  • Opened
    Feb 12, 2025, 4:31 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 12, 2025, 4:44 PM UTC

    Issue resolved on monitor recovery.

February 11, 2025

Failed Execution / Auth Engine Status

Outage

Opened: Feb 11, 2025, 6:27 AM UTC

Duration: 8min 42sec

  • Opened
    Feb 11, 2025, 6:27 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 11, 2025, 6:35 AM UTC

    Issue resolved on monitor recovery.

February 5, 2025

Failed Execution / Auth Engine Status

Outage

Opened: Feb 5, 2025, 8:39 AM UTC

Duration: 2min 3sec

  • Opened
    Feb 5, 2025, 8:39 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 5, 2025, 8:41 AM UTC

    Issue resolved on monitor recovery.

Failed Execution / Auth Engine Status

Outage

Opened: Feb 5, 2025, 7:23 AM UTC

Duration: 7min 55sec

  • Opened
    Feb 5, 2025, 7:23 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 5, 2025, 7:31 AM UTC

    Issue resolved on monitor recovery.

February 1, 2025

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Feb 1, 2025, 4:44 AM UTC

Duration: 42sec

  • Opened
    Feb 1, 2025, 4:44 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 1, 2025, 4:45 AM UTC

    Issue resolved on monitor recovery.

January 23, 2025

Failed Execution / Auth Engine Status

Outage

Opened: Jan 23, 2025, 7:29 AM UTC

Duration: 6min 14sec

  • Opened
    Jan 23, 2025, 7:29 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 23, 2025, 7:35 AM UTC

    Issue resolved on monitor recovery.

January 13, 2025

Failed Execution

Outage

Opened: Jan 13, 2025, 8:21 AM UTC

Duration: 4min 6sec

  • Opened
    Jan 13, 2025, 8:21 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 13, 2025, 8:25 AM UTC

    Issue resolved on monitor recovery.

November 11, 2024

Site Unreachable / Akimbo Apps API

Outage

Opened: Nov 11, 2024, 12:56 AM UTC

Duration: 1hr 5min 6sec

  • Opened
    Nov 11, 2024, 12:56 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 11, 2024, 12:57 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 11, 2024, 1:06 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Nov 11, 2024, 1:36 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 11, 2024, 1:41 AM UTC

    Issue re-opened on monitor failure.

  • Identified
    Nov 11, 2024, 1:53 AM UTC

    Core issue causing Akimbo API and Card Services API bounces has been identified and is being actively worked on.

  • Resolved
    Nov 11, 2024, 1:58 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Nov 11, 2024, 2:05 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Nov 11, 2024, 2:23 AM UTC

    Issue resolved on monitor recovery.

  • Resolved
    Nov 11, 2024, 2:58 AM UTC

    Use has been resolved and monitored for the last half hour. All systems back online fully operational.

November 9, 2024

Failed Execution / Auth Engine Status

Outage

Opened: Nov 9, 2024, 5:21 AM UTC

Duration: 2min 5sec

  • Opened
    Nov 9, 2024, 5:21 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 9, 2024, 5:23 AM UTC

    Issue resolved on monitor recovery.

November 3, 2024

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Nov 3, 2024, 10:58 PM UTC

Duration: 38sec

  • Opened
    Nov 3, 2024, 10:58 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 3, 2024, 10:59 PM UTC

    Issue resolved on monitor recovery.

Job Not Completed / Auth Engine Status

Outage

Opened: Nov 3, 2024, 9:39 PM UTC

Duration: 22min 32sec

  • Opened
    Nov 3, 2024, 9:39 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 3, 2024, 10:02 PM UTC

    Issue resolved on monitor recovery.

October 29, 2024

Failed Execution / Auth Engine Status

Outage

Opened: Oct 29, 2024, 7:57 AM UTC

Duration: 57min 50sec

  • Opened
    Oct 29, 2024, 7:57 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 29, 2024, 8:55 AM UTC

    Issue resolved on monitor recovery.

October 14, 2024

Healthcheck Assertion Failed / Akimbo Apps API

Outage

Opened: Oct 14, 2024, 12:18 PM UTC

Duration: 10min 36sec

  • Opened
    Oct 14, 2024, 12:18 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 14, 2024, 12:28 PM UTC

    Issue resolved on monitor recovery.

September 26, 2024

Phone Outage - Teams

Minor Outage

Opened: Sep 26, 2024, 3:03 PM UTC

Duration: 2448hrs 36min 44sec

  • Identified
    Sep 26, 2024, 3:03 PM UTC

    We have an on going outage with Microsoft Teams and phone calls at the moment. Phone calls are not currently coming in or going out. We have an open ticket with Microsoft for them to investigate and fix. Updates to come.

  • Identified
    Sep 27, 2024, 2:04 PM UTC

    Updates from Microsoft and internal team: Individual lines will be restored, but we are still working on the auto-attendant.

  • Resolved
    Jan 6, 2025, 3:39 PM UTC

September 25, 2024

Site Unreachable / Akimbo Apps API

Outage

Opened: Sep 25, 2024, 11:41 AM UTC

Duration: 1min 48sec

  • Opened
    Sep 25, 2024, 11:41 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 25, 2024, 11:43 AM UTC

    Issue resolved on monitor recovery.

September 14, 2024

Failed Execution / Auth Engine Status

Outage

Opened: Sep 14, 2024, 9:57 AM UTC

Duration: 1min 43sec

  • Opened
    Sep 14, 2024, 9:57 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 14, 2024, 9:59 AM UTC

    Issue resolved on monitor recovery.

September 8, 2024

Failed Execution / Auth Engine Status

Outage

Opened: Sep 8, 2024, 8:55 AM UTC

Duration: 5min 51sec

  • Opened
    Sep 8, 2024, 8:55 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 8, 2024, 9:01 AM UTC

    Issue resolved on monitor recovery.

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Sep 8, 2024, 8:48 AM UTC

Duration: 33sec

  • Opened
    Sep 8, 2024, 8:48 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 8, 2024, 8:49 AM UTC

    Issue resolved on monitor recovery.

September 7, 2024

Failed Execution / Auth Engine Status

Outage

Opened: Sep 7, 2024, 7:23 AM UTC

Duration: 3min 48sec

  • Opened
    Sep 7, 2024, 7:23 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 7, 2024, 7:27 AM UTC

    Issue resolved on monitor recovery.

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Sep 7, 2024, 7:18 AM UTC

Duration: 35sec

  • Opened
    Sep 7, 2024, 7:18 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 7, 2024, 7:19 AM UTC

    Issue resolved on monitor recovery.

August 26, 2024

External Authorization requests not being sent for some clients / Auth Engine Status

Degraded Performance

Opened: Aug 26, 2024, 4:58 PM UTC

Duration: 3hrs 22min 27sec

  • Identified
    Aug 26, 2024, 4:58 PM UTC

    We have identified an issue where external authorization requests are not being sent to some clients. We have found the root cause and are acting quickly to restore this service for all clients. Most clients should see requests again within the next 30 minutes with a full restoration within the next hour.

  • Identified
    Aug 26, 2024, 5:56 PM UTC

    Most clients should be receiving external authorization requests now. We're still working to resolve this issue for a few clients. Should have full resolution within the next 45 minutes.

  • Resolved
    Aug 26, 2024, 8:21 PM UTC

    All external authorization issues have been fully resolved for all clients.

August 24, 2024

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Aug 24, 2024, 5:54 AM UTC

Duration: 37sec

  • Opened
    Aug 24, 2024, 5:54 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 24, 2024, 5:55 AM UTC

    Issue resolved on monitor recovery.

August 14, 2024

Healthcheck Assertion Failed / Akimbo Apps API

Outage

Opened: Aug 14, 2024, 9:25 AM UTC

Duration: 1min 48sec

  • Opened
    Aug 14, 2024, 9:25 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 14, 2024, 9:27 AM UTC

    Issue resolved on monitor recovery.

July 31, 2024

Missed Execution

Outage

Opened: Jul 31, 2024, 10:55 PM UTC

Duration: 35sec

  • Opened
    Jul 31, 2024, 10:55 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 31, 2024, 10:56 PM UTC

    Issue resolved on monitor recovery.

Missed Execution / Auth Engine Status

Outage

Opened: Jul 31, 2024, 10:53 PM UTC

Duration: 11min 8sec

  • Opened
    Jul 31, 2024, 10:53 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 31, 2024, 10:53 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 31, 2024, 11:17 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 31, 2024, 11:28 PM UTC

    Issue resolved on monitor recovery.

July 27, 2024

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Jul 27, 2024, 3:34 AM UTC

Duration: 58sec

  • Opened
    Jul 27, 2024, 3:34 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 27, 2024, 3:35 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 27, 2024, 4:29 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 27, 2024, 4:29 AM UTC

    Issue resolved on monitor recovery.

July 21, 2024

Incomplete Execution / Fiserv VPN Connection

Outage

Opened: Jul 21, 2024, 3:38 AM UTC

Duration: 34sec

  • Opened
    Jul 21, 2024, 3:38 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 21, 2024, 3:39 AM UTC

    Issue resolved on monitor recovery.