Incident opened on monitor failure.

Issue with Azure VM detected. Working on resolving. ~Kyle S.

Incident resolved on monitor recovery.

Currently working on resolving issues with Auth Engine not responding. ~Kyle S. USIO

After rebooting host server, we were able to diagnose the issue and bring services back online. Thank you, ~Kyle S. USIO

Incident opened on monitor failure.

Our processor Fiserv is under a maintenance window that is preventing them from sending transactions to our Authorization Engine for approval or denial on our system. However, they are processing transactions in stand-in based on balance updates that send to Fiserv every 30 minutes, and previously defined stand-in rules. Debit cards will work and follow previously configured stand in instructions from Fiserv side. I have verified that there are active transactions being processed. I have also verified that there are multiple teams working on this issue from Fiserv's end. ~Kyle S.

It would appear that Fiserv has corrected the issues, we are now receiving transactions for processing again. ~Kyle S.

Incident opened on monitor failure.

Systems have been restored and are functioning normally again. We are monitoring all services manually as well as via automated means. Kyle S. USIO

Incident resolved on monitor recovery.

Incident opened on monitor failure.

We are currently experiencing an outage have and have engaged Azure Support. Kyle S. USIO

Incident resolved on monitor recovery.

Incident opened on monitor failure.

Incident resolved on monitor recovery.

Incident re-opened on monitor failure.

Our 3rd-party DNS and firewall provider, CloudFlare, is currently experiencing an outage that is impacted our services. Because of this outage you may experience intermittent connectivity issues while accessing the following services: Akimbo Apps API, Card Services API, Debit Card Portal. CloudFlare is aware of the issue and has identified the root cause. They are currently implementing a fix for this issue. You can monitor their progress here: https://www.cloudflarestatus.com/

CloudFlare has resolved the issue and it does appear all of our services are accessible at this time. We will continue to monitor.

Incident opened on monitor failure.

VPN issue has come back up. Our MSP and Fiserv support have been engaged. Kyle S. USIO

VPN is now back online and we are processing transactions. Following through with Fiserv and MSP to verify logs to see if we can determine cause. Kyle S. USIO.

Incident resolved on monitor recovery.

Incident opened on monitor failure.

Initial call has come in from Fiserv and Active Alert monitoring has alerted to Networking issue. Investigating currently. ~Kyle S. USIO

Identified outage with third party processor. Investigation is occurring on their end, they are in the middle of restoring service to a large number of customers, we appear to be affected by this service outage. ~Kyle S.

Update from Fiserv, we are not part of their global outage issues. Our VPN Client appears to be unresponsive. I have also engaged our MSP and will follow up with more updates soon. ~Kyle S. USIO.

Fiserv Network Engineering has escalated this issue to both their advanced networking team and their firewall team. They are currently investigating from their end. ~Kyle S. USIO

Usio and Fiserv network engineers are continuing to troubleshoot the VPN connection. - Jeff F.

Usio and Fiserv engineers have restored the VPN connection and are monitoring the Auth Engine's processing of transactions. - Jeff F.